Payment Policy

Payment Policy

Thank you for shopping with Backgammon House. We are committed to providing a secure and transparent payment experience. Please read this Payment Policy to understand how transactions are processed on our site.

Accepted Payment Methods

We accept the following payment methods:
Visa
Mastercard
American Express
Apple Pay
PayPal
Klarna

Payment Currency

All transactions on our site are processed in Pounds Sterling (GBP £).

Payment Authorisation

Your payment is charged immediately upon order confirmation, and you will receive a confirmation email with your order details. If a payment is declined or flagged as potentially fraudulent by Shopify:
Your order will not be processed.
You will be notified by email.
You may be asked to retry or use an alternative payment method.

Order Verification

For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order, which may include verifying your email address, confirming your delivery address, or, in rare cases of suspicious activity, requesting proof of identity. We reserve the right to cancel any order that does not pass our verification process, in which case a full refund will be issued.

Failed or Cancelled Payments

If your payment fails or is cancelled, your order will not be processed and you will need to return to checkout to complete payment again. If your account has been charged but your order has not been confirmed, please contact us immediately at contact@backgammonhouse.co.uk.

Refund and Cancellation Policy

Cancellations: if you wish to cancel your order after payment has been processed, please contact us at contact@backgammonhouse.co.uk within 24 hours of placing your order. Refunds are issued to your original payment method.

Refunds: please refer to our Returns and Refunds policy for eligibility criteria, processing times, and procedures. Refunds may take up to 7 business days to appear on your account, depending on your bank's processing times.

Fraud Prevention

To protect our customers and prevent fraudulent activity, Backgammon House reserves the right to carry out payment checks. We may request additional information or confirmation for transactions considered high risk.

Contact

Trading name: Backgammon House
Email: contact@backgammonhouse.co.uk
Phone: +33 7 80 97 79 13