FAQ

Q1. How long does delivery take?
Orders are delivered within 6 to 10 business days across the UK. For more details, see our Shipping Policy.

Q2. Is delivery free?
Yes, we offer free delivery on all orders within the UK.

Q3. Where is Backgammon House based?
Backgammon House is a UK based company offering a curated selection of quality backgammon sets, delivered across the United Kingdom.

Q4. What happens if I receive a faulty item?
If you receive a faulty item, we will replace it free of charge. Please contact us and return the item within 30 days. See our Returns and Refunds Policy for full details.

Q5. Can I cancel my order after placing it?
Yes, you can cancel within 24 hours of placing your order. Contact our support team within this window to request a cancellation.

Q6. What is your returns policy?
We offer a straightforward returns process within 30 days of delivery. See our Returns and Refunds Policy for the full details.

Q7. When will I receive my refund?
Once we receive and inspect your returned item, your refund is processed. Refunds typically appear on your original payment method within 7 business days.

Q8. Do you offer a warranty on your products?
Yes, all our backgammon sets come with a 30 day guarantee covering manufacturing defects. See our Returns and Refunds Policy for more information.

Q9. How can I contact customer service?
You can reach our support team by email at contact@backgammonhouse.co.uk or by phone at +33 7 80 97 79 13.

Q10. Do you deliver internationally?
At the moment, we deliver exclusively within the United Kingdom.

Q11. Do you have a physical store I can visit?
We are an online only retailer, which allows us to offer better prices and a wider selection than a traditional shop.

Q12. Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our support team for more information.

Q13. What is the process for exchanging a product?
For details on exchanging a product, please see our Returns and Refunds Policy.

Q14. How can I track my order?
You can track your order via the order tracking page on our website once it has shipped.

Contact information
Store name: Backgammon House
Email: contact@backgammonhouse.co.uk
Phone: +33 7 80 97 79 13
Response time: we aim to respond within 1 to 2 business days.